Hallmarks of a Good Roofing Company_ Communication
When the time comes to begin a major roofing project–whether that’s fixing a major leak, replacing your shingles, or replacing your roof altogether–it is important to be picky and selective when choosing a roofing company. Your home is a valuable asset, and anyone who works on it should be capable of work that equals that value.
One of the most critical aspects of an excellent roofing company is communication. Any roofing company worth their stuff will be clear, honest, and thorough in their contact with you about every step of the process, beginning to end.
To know in advance how well your potential roofers do at communicating, start by asking them for references. If they have a good track record, they should have no issues providing you with several of their past clients’ contact information. Once you have this information, call them up to ask them a few questions.
Traits of Good Communication
Here are a few things to take note of when evaluating a roofing company on their communication skills:
Regular Discussions. Does the roofer keep in touch with the client daily? How informed was the client kept throughout the process? Did the roofer keep the client in the loop and informed of any problems that arose? Was the client able to express their concerns or questions about the process at any time?
Good, Available Records and Licenses. Does your roofer keep detailed records of their process from beginning to end on all projects? Are they fully licensed and willing to provide copies of these licenses by request? Does the roofer allow easy access for the client to view their contract and other documents at any time? Does the roofer take regular project photos that are easily accessed and viewed?
Method of Communication. Does the roofer allow the client to request a preferred method of communication? Does the roofer have a wide variety of communication methods to choose from, including text, email, phone calls, and in person? Is the roofer available to be contacted 24/7 about potential emergencies or issues with an ongoing project? Does your roofer meet with the client daily about the progress of the project?
These are just a few questions to get you started. Ask your roofer and any references they provide you these questions, and you’ll have a good idea of their communication skills.
Major roofing projects are no joke. Communication is just one of the areas in which your potential roofing company should be proficient to be considered for your project. Other important areas include proficiency in technical skills, insurance, licensing, warranties, and financial transparency. Be on the lookout for future blogs covering each of these topics!
The roof is the most important structure of your home. If you need a roofing company you can trust, contact New Look Roof today! Our licensed roofing experts would be happy to walk you through their entire process and provide verifiable references on past projects. With over 150 five-star reviews on past projects, it’s no wonder that Louisville homeowners trust New Look Roof.
Call (502) 341-4415 today for your free project estimate, and let’s give your roof a new look!